Return and shipping:
At Loring Outdoors, we work very hard to fulfill every order as quickly as possible. We take pride in our products, and offer either a 100% money back guarantee or a replacement product if you are not completely satisfied with your order. All of our handmade synthetic pack baskets are built in Old Town, Maine, by extremely talented basket weavers. Each pack is meticulously built by hand, with the attention to detail that only a true master basket weaver can provide. We stand behind our work and are proud to offer a lifetime warranty on all of our synthetic pack baskets, covering all defects in material and craftsmanship to the original purchaser of this product. Loring Outdoors is not responsible for accidental damage. Misuse, abuse, modification, or neglect of this product is not covered by our warranty. Of course, damages not covered under warranty can usually be repaired at a minimal cost. We sincerely value your patronage and will always do our absolute best to go the extra mile to ensure that you are happy with every Loring Pack Basket. We will repair or replace (at our discretion) products covered by warranty at no charge for labor or materials. If shipped to Loring Outdoors for warranty service, the consumer must pay initial shipping charges. Ship the defective item, prepaid, to Loring Outdoors, 2082 Bennoch road, Old Town, Maine, 04468, with a detailed description of the problem, together with a copy of your sales receipt or other proof of date of purchase as evidence of warranty coverage. Also provide a complete return address. Loring Outdoors shall not be liable for damages based on inconvenience, loss of use, lost profits, lost savings, damage to any other equipment or other items at the site of use, or any other damages whether incidental, consequential or otherwise, even if Loring Outdoors has been advised of the possibility of such damages.
The shipping costs for all orders at Loring Outdoors are based on weight and dimension. Typically, orders will arrive within 8-10 business days of the date your order was placed. If you prefer to receive your order at a later date, please indicate so in the comment field of the checkout screen as indicated, and we will make every effort to meet your request.
Loring Outdoors cannot guarantee when any specific order will arrive. Consider any shipping or transit time offered to you by Loring Outdoors or any other party as an estimate. We encourage ordering in a timely fashion to avoid potential delays caused by shipping or product availability.
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